User and Privacy Policy

This User and Confidentiality Agreement (hereinafter referred to as the “Agreement”) is executed by and between SICPA TURKEY ÜRÜN GÜVENLİĞİ SANAYİ VE TİCARET A.Ş. with the MERSIS No.0769045850200017 (hereinafter referred to as the “SICPA Türkiye”) and internet users (hereinafter referred to as the “USER”) to visit the address of www.muze.gov.tr (hereinafter referred to as the “Website”), which is run by SICPA Türkiye.

1. The USER is deemed to have accepted this Agreement by performing transactions via the Website.
2. This Agreement contains the provisions of confidentiality between SICPA Türkiye and the USER.
3. The USER is deemed to undertake to act in accordance with this Agreement, all kinds of terms of use published and to be published by SICPA Türkiye and legislation of the Republic of Turkey. Otherwise all legal and penal liability shall rest with the USER.
4. The USER shall make the payment of the tickets/cards ordered via the Website and confirmed by SICPA Türkiye by means of credit card.
5. Contact information in order for the USER to communicate with SICPA Türkiye is as follows:
   Address: Levent Mah. Bambu Sok. No:4 Beşiktaş/İstanbul/Türkiye
   Telephone: 444 6893
   E-mail: yardim@muze.gov.tr
   The USER may communicate with SICPA Türkiye using this information.
6. The USER is entitled to return the tickets/cards purchased via the Website within 14 (fourteen) days provided that SICPA Türkiye receives notice for right of withdrawal within the aforementioned period. The USER, who fails to fulfill this legal liability, may not return the tickets/cards.
7. The right of withdrawal shall be valid if the notice is sent within the time period of 14 (fourteen) days written in article 6. In the event that the USER wishes to return the card received; the USER agrees to send the front and back sides of the card via e-mail. The USER accepts to send the relevant ticket to SICPA Türkiye by means of e-mail if wishes to return the ticket sent to his/her e-mail address. Otherwise the ticket fare shall not be refunded.
8. SICPA Türkiye and also all content-creators, employees of the site, individuals and organizations authorized by SICPA Türkiye shall not have any legal and penal liability for the claims for all kinds of pecuniary losses and intangible damages to arise due to failure of the USER to read these terms and conditions or to act accordingly despite reading.
9. As per the Distance Contracts Regulation, SICPA Türkiye shall keep all information and documents about the USER for each transaction related to the right of withdrawal, information, delivery and other liabilities for a period of 3 (three) years. When the USER accepts the Agreement, this legal right of SICPA Türkiye is also deemed to be accepted.
10. All other rights of SICPA Türkiye, which are not written here and granted by the laws of the Republic of Turkey, are reserved.
11. Cards purchased over the Website shall be delivered within 5 business days following the date of payment.
12. The USER confirms that he/she has understood the basic features and price of the ordered ticket/card, including taxes, at the time of order, and registered his/her information and delivery information on the system in an accurate and complete manner. SICPA Türkiye shall not be responsible for the circumstances, where this information is not accurate or complete, namely the damages to arise due to misinformation registered by the USER on the system at the time of order.
13. In the event that the card subject to the Agreement is delivered to someone other than the USER, SICPA Türkiye shall not be responsible if the individual to receive the card refuses the delivery.
14. In case of any problem identified in the order, SICPA Türkiye shall suspend the performance of the order for a period of 7 (seven) days unless communication is established by the telephone and e-mail address provided by the USER. Unless the USER contacts with SICPA Türkiye in this time period, the order is cancelled and the ticket fare of the USER is refunded.
15. Cargo fee shall be paid by SICPA Türkiye as long as the USER sends the card to be returned by means of the contracted cargo firm of SICPA Türkiye. In the event that the card to be returned by the USER is sent by a cargo firm other than the contracted cargo firm, SICPA Türkiye shall not be responsible for the return cargo fee and damage of the card likely to occur during the cargo process.
16. This Agreement is prepared in the Turkish and English languages. In case of discrepancy between the texts, Turkish text shall prevail.

SICPA TURKEY URUN GUVENLIGI SAN VE TIC. A.S - NOTICE FOR PERSONAL DATA PROCESSING

As SICPA Turkey Ürün Güvenliği Sanayi ve Ticaret A.Ş. (“SICPA Turkey”), we serve as Data Controller under the Personal Data Protection Law No.6698 (“Personal Data Protection Law”). We submit the following details on personal data processing and protection to you for information and approval to perform the clarification obligation of our company under article 10 of the Personal Data Protection Law.  

Purpose of Processing and Transferring the Personal Data  

We process your identity, address and contact information and record your photo to issue a Museum Card and a Museum Pass on your behalf and accordingly to conduct the necessary registration procedures, to issue the electronic tickets on your behalf, and to send the Museum Card and Museum Pass to your address.

If you apply for the Museum Card and Museum Pass electronically, your credit card information is collected in order to receive the Museum Card and/or Museum Pass payments.

We process your personal data electronically through the internet pages for which the Museum Card applications are made. This personal data is transferred to the information technology companies and suppliers that provide online payment services in order to ensure the functioning of the Museum Card application system in electronic platform and to use them in communication, marketing, advertising, promotion and notification activities.

Personal Data Collection Method and Legal Reason

Personal data are collected, used, recorded and processed within the framework of the principle of proportionality and limited to the above-mentioned legitimate purpose, in accordance with the law and honesty rules, as a rule, by informing the data subjects in a clear and understandable manner and obtaining their express consent if necessary.

Your personal data is processed within the framework of the following legal reasons under Article 5/2 of the Personal Data Protection Law and shared with the persons and institutions mentioned above:

- Personal data on the parties to the contract must be processed, provided that it is directly related to the establishment or performance of a contract.

- The data controller must perform his legal obligation.

- It is mandatory to process data for the establishment, use or protection of a right.

Your personal data will be stored for the storage periods specified in the applicable legislation or for the period required by the processing purposes mentioned above, and will then be erased, destroyed or made anonym in accordance with the Personal Data Protection Law.

Pursuant to article 11 of the Personal Data Protection Law, You are entitled to contact SICPA Turkey to obtain information about your personal data. You can reach detailed information about your personal data as well as Information Application Form at https://www.muze.gov.tr/personaldata.  

Data Controller:
SICPA Turkey Urun Guvenligi Sanayi ve Ticaret A.S.
Yayla Mah., Ruya Sok., D-100 Karayolu No:2, 34940 Tuzla/Istanbul
Phone: +90 (216) 939 54 00
Fax: +90 (216) 446 76 60
www.sicpaturkey.com.tr